Zendesk.com Biography & Web Analysis

Zendesk is a public company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications.
Zendesk was founded in Copenhagen, Denmark in 2007 by three friends: Morten Primdahl, Alexander Aghassipour, and Mikkel Svane. The founders started developing the Zendesk software in Svane's loft. Initially, Zendesk was funded by the founders with each cofounder doing consulting gigs on the side to support their family. Zendesk raised about $86 million in venture capital investments before going public in 2014. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 1000 Index.
In 2010, many customers threatened to leave Zendesk in response to a substantial price increase after new features were introduced. Zendesk apologized, abandoned the pricing, and promised never to change pricing on pre-existing customers for features they already have. That same year, Zendesk created its first sales team.
As of 2011, half of Zendesk's customers were outside the U.S. Although the company was not yet profitable, Zendesk's revenues grew five-fold from 2010 to 2012. Revenues grew from $38 million in 2012 to $72 million in 2013. Zendesk introduced its first app marketplace for third-party Zendesk software in 2012. By 2013, the company had 450 employees.
In 2014, Zendesk filed an initial public offering and was valued at $1.7 billion. The IPO raised $100 million. That same year, Zendesk announced its first acquisition. It bought a live-chat company called Zopim for $29.8 million. It acquired a French analytics company called BIME for $45 million. It also acquired Outbound.io, which developed software to manage direct communications with customers on social media sites.
In 2016, Zendesk changed its logo and did other rebranding to emphasize contacting customers proactively. It added features that turn online reviews and comments into a customer help ticket in September 2016 and acquired Outbound.io, which helps businesses respond to online complaints, in 2017.